SANC FAQ

PIO-POWER, a patented material derived from ore, is an award-winning patented substance recognized with a gold medal in the United States.
It is a functional product that helps remove bodily waste and relieve fatigue.

• SANC Bedding
• PIO POWER
• SANC Underwear

You can apply for after-sales service at the nearest store or purchasing agent.
However, after-sales service is not available for non-Sinangchon products or other brand items.

• SANC Bedding
• SANC Underwear

Yes. The products sold in stores and on the online mall are the same, with no differences in price, quality, or any other aspects.
You can choose to purchase online or at an offline store based on your preference.

Some bedding or under-air products that are sold out online may still be available at certain Sinangchon stores, so it is advisable to inquire at your nearest Sinangchon store about any items out of stock on SANC Mall.

• SANC Bedding
• SANC Underwear

For underwear products, ore material is applied in dot form onto cotton using specialized techniques.

For bras, ore dots are processed onto the inner surface to enhance functionality.

For panties, areas in contact with the skin, such as the abdomen and lower sections, are processed with ore-infused functional fabric, which offers excellent antibacterial and deodorizing effects and may help promote blood circulation.

• Ore
• PIO POWER
• SANC Underwear

It is recommended to wash with water only.
When drying, keep it in the shade to regenerate the ore’s functionality and avoid direct sunlight.

• SANC Bedding
• PIO POWER
• SANC Underwear

The properties of the ore are semi-permanent, so washing does not reduce its functionality.
However, it is recommended to dry it in the shade.

• SANC Bedding
• PIO POWER
• SANC Underwear

Exchanges are allowed if the size does not fit.
However, exchanges are only allowed if the product still has its price tag.
If the product has already been washed, an exchanges will not be accepted.
If the product is defective, an exchange is still possible even without the price tag.
You can request an exchange by visiting a nearby store.

Due to differences in product management depending on the distribution channel or store, some products may not be eligible for exchange. For such cases, please visit the store where the product was purchased.

Especially for products purchased at discount stores, exchanges must be made directly at the place of purchase, and you will need to bring the receipt. All exchanges must be completed within one week of purchase.

• SANC Underwear

It’s not mandatory, but since innerwear is also considered a fashion item, it’s common for those with a sense of style to wear them as a set.
Therefore, gifting them as a set is generally considered more formal and thoughtful.

• SANC Underwear

Bra sizing is recommended to follow the standards set by the Korean Standards Association (KSA). In May 1999, a new KS standard was introduced to reflect the changing body shapes of women in Korea.

SANC underwear follows the KS standard guidelines.

• SANC Underwear