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Where can I purchase the product?
Accordion toggleYou can order online at SANC Mall, and you can also visit the Sinangchon store to check and purchase directly.
(※ Please note that some stores may not carry certain products, so it is advisable to contact the store in advance to confirm.) -
What is “ore”?
Accordion togglePIO-POWER, a patented material derived from ore, is an award-winning patented substance recognized with a gold medal in the United States.
It is a functional product that helps remove bodily waste and relieve fatigue. -
How do I request for after-sales (A/S) service?
Accordion toggleYou can apply for after-sales service at the nearest store or purchasing agent.
However, after-sales service is not available for non-Sinangchon products or other brand items. -
Are the products sold at SANC Mall the same as those sold at the Sinangchon stores and the online mall?
Accordion toggleYes. The products sold in stores and on the online mall are the same, with no differences in price, quality, or any other aspects.
You can choose to purchase online or at an offline store based on your preference.Some bedding or under-air products that are sold out online may still be available at certain Sinangchon stores, so it is advisable to inquire at your nearest Sinangchon store about any items out of stock on SANC Mall.
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How do I wash a goose down blanket?
Accordion toggleWash it in cold or lukewarm water (below 30°C). Avoid dry cleaning; instead, use water and a neutral detergent.
Place it in a laundry net and wash separately using the wool cycle. (Use a neutral detergent; avoid bleach and fabric softeners.) Do not use high-temperature dryers, and natural drying is recommended. Frequent washing and dry cleaning can damage the insulating properties and resilience of down. Instead, spot-clean stains with a damp towel.
Goose down bedding should be aired out in a well-ventilated area under sunlight for 1–2 hours once or twice a month, and lightly shaken to fluff the down and maintain its comfort.
SANC goose down bedding is a premium product filled with over 90% Polish goose down, allowing you to fully experience the lightweight and cozy qualities. It is made from safe materials that have passed harmful substance safety tests from European textile certification agencies, and the fabric is down-proof treated to prevent feather leakage.
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What should I be careful of when washing a microfiber blanket?
Accordion toggleAvoid using hot water or leaving it submerged for extended periods, as this can cause deformation.
It is best to hand wash whenever possible and complete the washing quickly.In addition, avoid using bleach or fabric softeners, as they can leave residues on the fibers, reducing absorbency and warmth.
It is advisable to use neutral detergent and add a tablespoon of vinegar instead of fabric softener when washing.
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How should I wash an ore product?
Accordion toggleIt is recommended to wash with water only.
When drying, keep it in the shade to regenerate the ore’s functionality and avoid direct sunlight. -
How do I wash a microfiber blanket?
Accordion toggleWash it in water at a temperature of 30–40°C, and use a liquid neutral detergent instead of powder detergent.
For spinning, use low intensity for a short time, and allow it to dry as much as possible with natural airflow. -
Does washing products made with ore reduce their effectiveness?
Accordion toggleThe properties of the ore are semi-permanent, so washing does not reduce its functionality.
However, it is recommended to dry it in the shade. -
The pigment and natural dye products are bleeding.
Accordion togglePigment and naturally dyed products naturally bleed color during washing.
It is essential to wash them separately.