SANC FAQ

  • What is the processing method for ore-infused fabric?

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    For underwear products, ore material is applied in dot form onto cotton using specialized techniques.

    For bras, ore dots are processed onto the inner surface to enhance functionality.

    For panties, areas in contact with the skin, such as the abdomen and lower sections, are processed with ore-infused functional fabric, which offers excellent antibacterial and deodorizing effects and may help promote blood circulation.

  • How do I check my bra size?

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    The product page provides a standard size chart, but actual fit may vary depending on how measurements are taken and the elasticity of the material.

    Typically, the upper bust circumference is measured at the fullest point while standing, and the underbust circumference is measured just below the bust after exhaling slightly. The underbust circumference should be measured with some looseness to ensure a comfortable fit.

  • What is eco-friendly fiber lyocell?

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    Lyocell is considered eco-friendly because it is made from eucalyptus tree fibers.
    Lyocell is a sustainable fiber produced from natural raw materials using environmentally friendly methods, and since it biodegrades naturally, it is an ideal choice for those concerned about the environment.

    This fabric features a silk-like softness, absorbency comparable to cotton, durability as strong as polyester, good moisture-wicking properties, wrinkle resistance, and can be machine washed.

  • The band of my bra stretched out and feels uncomfortable when I wear it. Is it possible to have it altered?

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    Please contact the customer service center at +82-51-720-7380. Thank you.

  • I received the product as a gift, but the size is a bit small. Can I exchange it?

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    Exchanges are allowed if the size does not fit.However, exchanges are only allowed if the product still has its price tag. If the product has already been washe…

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  • Do I have to buy the bra and panties as a set?

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    It’s not mandatory, but since innerwear is also considered a fashion item, it’s common for those with a sense of style to wear them as a set.
    Therefore, gifting them as a set is generally considered more formal and thoughtful.