-
Where can I purchase the product?
Accordion toggleYou can order online at SANC Mall, and you can also visit the Sinangchon store to check and purchase directly.
(※ Please note that some stores may not carry certain products, so it is advisable to contact the store in advance to confirm.) -
What is “ore”?
Accordion togglePIO-POWER, a patented material derived from ore, is an award-winning patented substance recognized with a gold medal in the United States.
It is a functional product that helps remove bodily waste and relieve fatigue. -
How do I request for after-sales (A/S) service?
Accordion toggleYou can apply for after-sales service at the nearest store or purchasing agent.
However, after-sales service is not available for non-Sinangchon products or other brand items. -
Are the products sold at SANC Mall the same as those sold at the Sinangchon stores and the online mall?
Accordion toggleYes. The products sold in stores and on the online mall are the same, with no differences in price, quality, or any other aspects.
You can choose to purchase online or at an offline store based on your preference.Some bedding or under-air products that are sold out online may still be available at certain Sinangchon stores, so it is advisable to inquire at your nearest Sinangchon store about any items out of stock on SANC Mall.
-
What is the processing method for ore-infused fabric?
Accordion toggleFor underwear products, ore material is applied in dot form onto cotton using specialized techniques.
For bras, ore dots are processed onto the inner surface to enhance functionality.
For panties, areas in contact with the skin, such as the abdomen and lower sections, are processed with ore-infused functional fabric, which offers excellent antibacterial and deodorizing effects and may help promote blood circulation.
-
How should I wash an ore product?
Accordion toggleIt is recommended to wash with water only.
When drying, keep it in the shade to regenerate the ore’s functionality and avoid direct sunlight. -
Does washing products made with ore reduce their effectiveness?
Accordion toggleThe properties of the ore are semi-permanent, so washing does not reduce its functionality.
However, it is recommended to dry it in the shade. -
What is eco-friendly underwear?
Accordion toggleEco-friendly underwear refers to underwear made from organic cotton, bamboo fibers, and recycled materials.
-
The band of my bra stretched out and feels uncomfortable when I wear it. Is it possible to have it altered?
Accordion togglePlease contact the customer service center at +82-51-720-7380. Thank you.
-
How do I check my bra size?
Accordion toggleThe product page provides a standard size chart, but actual fit may vary depending on how measurements are taken and the elasticity of the material.
Typically, the upper bust circumference is measured at the fullest point while standing, and the underbust circumference is measured just below the bust after exhaling slightly. The underbust circumference should be measured with some looseness to ensure a comfortable fit.